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Privacy Policy

Last Updated: 06/11/2025

Please review our Terms for our terms of service.

Introduction

Welcome to Creator Frames, a service of Silent Co LLC (“Creator Frames,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, related websites, hosted applications, mobile or other downloadable applications, and other services (collectively, the “Service”). By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

Information We Collect

We collect information to provide and improve the Service, including:

Information You Provide: When you create an account, you may provide your name, username, email address, or other contact information. You may also submit User Content, such as prompts, reviews, images, videos, or custom machine learning models.
Automatically Collected Information: We collect data about your device, IP address, browser type, operating system, and interactions with the Service (e.g., pages visited, features used) using cookies, web beacons, and similar technologies.
Payment Information: For purchases or subscriptions, our third-party payment processor collects payment details (e.g., credit card information), which we do not directly store.
Usage Data: We collect data about how you use the Service, such as prompts entered, content generated, and engagement with features like “Buzz” points.

How We Use Your Information

We use your information for the following purposes:

To provide and personalize the Service, including generating images and videos based on your prompts.
To process transactions, manage subscriptions, and issue “Buzz” points.
To communicate with you, including sending service-related notifications, updates, and promotional emails (which you can opt out of).
To analyze usage patterns and improve the Service’s functionality and user experience.
To enforce our Terms of Service, including moderating User Content.
To comply with legal obligations, such as tax reporting for creator earnings or responding to legal requests.

We store your input data only as long as necessary to provide the Service, unless required by law to retain it longer (e.g., for tax or legal purposes).

Content Moderation and Prohibited Content

We actively moderate User Content to ensure compliance with our Terms of Service and applicable local, national, and international laws. Any content involving child exploitation, abuse, or other unlawful material is strictly prohibited and will be removed immediately. Violations will result in immediate account suspension or termination, and no refunds will be issued for accounts terminated due to such violations. Such content may also be reported to appropriate authorities. If you encounter inappropriate content, please report it to our support team at [email protected] for prompt review and action.

How We Share Your Information

We may share your information as follows:

With Service Providers: We engage third-party providers (e.g., payment processors, cloud hosting services, analytics providers) to operate and support the Service. These providers access only the information necessary to perform their functions.
With Your Consent: If you share User Content publicly or through third-party integrations (e.g., social media), it may be visible to others.
For Legal Compliance: We may disclose information to comply with legal obligations, respond to law enforcement requests, or protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can view and update your account information in your account settings.
Deletion: You can request deletion of your account and associated data by contacting us at [email protected]. We will comply unless required to retain data by law.
Opt-Out: You can opt out of promotional emails by clicking the unsubscribe link in any email or contacting us.
Cookies: You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Data Portability: You may request a copy of your personal information in a structured, commonly used format by contacting us.

Data Security

We use reasonable technical and organizational measures, such as encryption and access controls, to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

International Data Transfers

The Service is primarily intended for U.S. users, but your information may be processed in other countries where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws, such as using standard contractual clauses where required.

Children’s Privacy

The Service is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will delete it promptly. If you believe we have collected data from a child under 18, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. For material changes, we may notify existing users via email or through the Service at least 30 days before they take effect. Please review this policy periodically.